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Terms and Conditions

Please carefully read these terms of sale before placing your order or purchase:

Description, Price of goods and Payment
These terms of sale apply to all goods supplied by Ellephantastic
Email address:
Address: Ellephantastic, 26 Germaine Close, Selby, YO8 8SA
Contact no: 01757 700519/07734658875
These terms and conditions are governed by the laws of England and Wales.
Nothing in these terms and conditions shall affect the buyer's statutory rights.
The contract is subject to your right of cancellation (see below) and Ellephantastic reserve the right to refuse to accept orders from any individual or company at its absolute discretion.
Ellephantastic may change these terms of sale without notice to you in relation to future sales.
"We" and "Us" refers to Ellephantastic
The delivery times given are approximate.
Due to me having ME/CFS however there may be the occasional times when a delivery date may not be met but you will received prior notice of this via email. (I hope though that this will never happen!)

To Order an Ellephantastic item:
Images and descriptions of any of the products are provided as a guide only.
All product measurements are approximate.
All goods on Ellephantastic website are described accurately as possible and we will not accept liability for any errors in the description of goods on the website.
At all times, we ensure that the prices displayed on our website are accurate, we do reserve the right to validate all prices before we process your order.
The price of the goods shall be that stipulated on the Ellephantastic website. All prices quoted are in British Pounds. The price is inclusive of VAT.
The total purchase price, including VAT (if any) & deliver charges, will be confirmed with the buyer prior to confirming the order.
After an order is received, you will receive confirmation by email the details, description and price for the order.
We accept Paypal as method of payment. All transactions are processed using a secure server.
Transactions are accepted in Pound Sterling
Cheques maybe accepted under special circumstances and agreed privately with the buyer and Ellephantastic. Cash is also accepted at events.

"The Peepos" 
Ordering the toys: To order a Peepo Monster please contact me.
I will require the name of the Peepo you would like, the date you would like the Peepo made for and your contact details.
Please note the colours/shades may vary slightly from those pictured.
Your delivery date and order will be confirmed with you and full payment required by Paypal, Bank Transfer or Cash (if from a stall) to secure your order. I will then make your order and post it to you recorded delivery for the date we have confirmed.
The Peepos have been tested and CE certified. They are washable and will come with their own CE tag with washing details on.
Prices are excluding P&P please contact me for P&P prices
Knitting Patterns: The knitting patterns have been produced for knitters to make The Peepos for personal use/give as gifts ONLY due to the strict CE testing guidelines. You must NOT produce these toys for sale without prior consent from Ellephantastic.

Wall Murals
An initial quote will be supplied. If your quote is agreeable access to the wall times will be confirmed.
A deposit will be agreed before work commences to secure your time slot. The buyer will be notified of any changes in the times for painting work 24 hours before (where possible). The buyer should also notify Ellephantastic 24 hours before painting work is due (where possible) if any changes need to be made.
50% of the balance will be due before any painting commences with the balance being paid when it is complete.
Dates and times will be agreed before the works begin.

Digtial images/items For Sale
My Digtial items "For Sale" are being hosted at Instant Card Making Downloads. It is a secure site with secure payments where you can safely purchase my items and receive instantly
Digi images/items are original artwork copyrighted 2009 to Helen Laurence/Ellephantastic
They are for personal use only
They may be re sized, coloured and printed but must not be digitized for embroidery
They must not be re-distributed including copying, lending, sharing, duplicating or re-selling either the products or their content
I am happy for you to use them on your cards/projects for sale
click to go to Card Making downloads where you can buy and instantly download a selection of the images/digital items

Rights of Seller
Ellephantastic reserves the right to adjust the price and specification of any item on the website at its discretion.
Ellephantastic reserves the right to withdraw any goods from the website at any time.
Ellephantastic shall not be liable to anyone for withdrawing any goods from the website or for refusing to process an order.

Under the Consumer Protection Regulations 2000 you have a statutory right to cancel your order and receive a full refund, credit note or replacement. Up to and including the 7th day after receipt.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Ellephantastic at your own cost. The goods must be returned to the address shown above. You must take care to ensure the goods are not damaged in the meantime, or in transit.
We reserve the right to refuse a refund of any good(s) that are returned damaged.
We recommend that you use recorded delivery or above to ensure that the parcel reaches us, Ellephantastic cannot be held responsible for goods that do not reach us.
Once you have notified Ellephantastic that you are cancelling the contract, Ellephantastic will refund or re-credit you within 30 days.

Faulty/Damaged/Incorrect goods
If the products Ellephantastic delivers to you are not as ordered, or are damaged, defective or of incorrect quantity, the seller's liability shall be limited to replacing the damaged or defective products, or making good the shortfall in quantity or at the seller's option crediting the price and delivery charges of those products to the buyer. The seller shall not be liable to the buyer for failure to deliver products ordered by the buyer unless notified to the seller within 42 days of the date of order. The buyer’s liability shall be limited to delivering the products ordered or at the seller’s option, crediting the price and delivery charges of the non-delivered products to the buyer.
Please contact us within 3 days of receipt of the faulty/damaged/incorrect item by email

Copyright & Privacy
Ellephantastic is committed to protecting your privacy. We will only use the information we collect about you lawfully (in accordance with the data protection act 1998).
We collect information about you for two reasons: firstly to process your order, and secondly to provide you with the best possible service.
We may use your information to update you about offers and new products; however, this will only be with your consent if you have opted-in to receive such updates.
We do not sell, rent or exchange your personal information with any third party
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.
Please note that as we use Paypal to process all of our payments, none of your credit/debit card details are stored on any device owned or operated by us.
All comments are moderated & will not be published if they contain personal information eg email address etc.
You may not reproduce, modify, copy or distribute any of the materials or contents on this website without written permission from Ellephantastic.
This website is copyright © 2009 ​​

Ellephantastic: All things Digital Angel Policy
All artwork is copyrighted to Helen Laurence 2009 T/A Ellephantastic and as such must not be used for any reason including for publication without my written permission.
All rights reserved.
The images are intended for personal use only and must not be re-distributed including copying, lending, sharing, duplicating or re-selling either the products or their content.
Ellephantastic Digital items may be downloaded, re-sixed and printed, but may not be digitised for embroidery.
You may use my art work on your cards/projects for sale.

Delivery & Returns
Digital items - FREE
Handmade items are individually priced at the time of order
Any queries please contact me

Please see the Terms & Conditions for full details on returning items. Under section Cancellation.
If you are not happy with a product please return the good(s) to us within 7 working days for either a replacement, refund or a credit note. (If a non refundable deposit has been made you will receive the difference).
The buyer is responsible for incurring the postage charge to return the good(s) to us. We recommend that you use recorded delivery or above to ensure that the parcel reaches us, as Ellephantastic Cards & Crafts cannot be held responsible for goods that do not reach us.
Items returned must be received by us undamaged.
We reserve the right to refuse a refund of any good(s) that are returned damaged.
If the items you have received are incorrect/faulty/damaged goods please contact us within 3 days of receipt by email.
For full details on faulty/damaged/incorrect items please see Terms & Conditions section Warranty.


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